Shipping and Return Policy
Welcome to Athlizer.com! We are committed to ensuring that your experience with our gym tools and fitness products is seamless and satisfying, from the moment you place an order to the time it reaches you. Below is our detailed Shipping and Return Policy for your convenience.
Shipping Policy
Order Processing
Orders are processed within 2-3 business days (excluding weekends and holidays).
Once your order is processed and ready to ship, you will receive an email confirmation with tracking details.
Shipping Options and Rates
We offer a range of shipping options across Ghana. Delivery times and rates will be calculated at checkout based on your location and the selected shipping method.
Standard Shipping: Delivery typically takes 3-7 business days.
Express Shipping: For faster delivery, please select our express option at checkout, with estimated delivery in 1-3 business days.
Order Tracking
You will receive a tracking number via email once your order has been shipped, allowing you to monitor the status of your delivery.
International Shipping
Currently, we offer shipping within Ghana only. Please stay tuned for future updates as we expand our delivery services to additional locations.
Customs and Duties
Since we are operating within Ghana, customs and import duties are generally not applicable. Should any such fees arise, they would be the responsibility of the customer.
Return Policy
We want you to be completely satisfied with your purchase from Athlizer.com. If, for any reason, you are not happy with your order, we offer a straightforward return policy as outlined below.
Eligibility for Returns
Returns are accepted within 14 days of the delivery date.
Items must be unused, in original packaging, and in resalable condition.
Certain products, such as opened gym tools, health products, or any used equipment, are non-returnable unless they are defective.
How to Initiate a Return
To initiate a return, please contact us at mailto:support@athlizer.com with your order number and reason for the return.
Our team will provide return instructions and issue a return authorization.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
We recommend using a trackable shipping service to ensure the item is safely returned to us.
Refund Process
Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed back to your original payment method within 5-7 business days. Please note that original shipping fees are non-refundable unless there was an error on our part.
Exchanges
If you wish to exchange an item for a different product, please follow the return process and place a new order for the desired item.
Exchange shipping fees are the responsibility of the customer unless the exchange is due to a defect or an error on our part.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery at mailto:support@athlizer.com with photos of the defect.
We will arrange for a replacement or a full refund if the item is verified as defective.
Contact Us
For questions about shipping, returns, or any other inquiries, please reach out to our customer service team:
Email: support@athlizer.com